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Policies

Inclement Weather Policy

A picture of Snelling taken during a snowstorm

The five dining commons will provide meal plan service even when the University officially closes for inclement weather conditions. The department will delay opening on these days by one hour.

Example: Weekday breakfast would begin at 8:00am instead of 7:00am. Weekend breakfast would begin at 9:30am instead of 8:30am. 

The department may also opt to close Snelling Dining Commons and the Village Summit at Joe Frank Harris Commons at 8:00pm if weather conditions are extreme. On days when the University is closed and busses are not running, the Niche will delay opening for breakfast by one hour and will close at 6:00pm. If inclement weather occurs on a weekend, The Village Summit and Oglethorpe will delay opening by one hour, but Snelling, Bolton, and the Niche will remain closed. 

All Food Services Retail Operations are closed on days when the University is officially closed due to inclement weather.

 

Service Animal Policy

UGA Food Services has developed guidelines to supplement UGA's Service Animal Policy (http://www.uga.edu/eoo/policies/pdfs/ServiceAnimalPolicy.pdf).

The following guidelines apply to all students and their service animals who dine in University of Georgia Food Services facilities. We've established these guidelines along with the UGA Environmental Safety Division so that we can provide our customers with the quality products and services they expect in the safe and sanitary environment that they deserve.

These guidelines are designed to keep our facilities in compliance with the State of Georgia Rules and Regulations Governing Food Service (290-5-14) as enforced by the Clarke County Health Department.

Animal Behavior

  • Service animals, including those in training, are permitted in the dining commons provided that their behavior, noise, odor, and waste do not exceed reasonable standards for a well behaved animal and that these factors do not create unreasonable disruptions to the dining commons.
  • Dangerous, poisonous, and/or illegal animals are not permitted.
  • The service animal must be controlled by leash or harness or contained in an animal carrier at all times. The service animal must wear their identifying jacket at all times.
  • The service animal must remain under the control of the handler/partner at all times. The handler/partner must prevent the service animal from contaminating food, clean equipment, and clean tableware. Contamination occurs whenever the animal touches the item. If accidental contamination occurs, the handler/partner must immediately inform a Food Services employee so that the items can be removed from service.

Animal Cleanliness

  • Handlers/Partners are responsible for properly containing and disposing of all animal fecal waste. If a service animal has an accident outside the entrance or inside a Food Services facility, the waste must be immediately retrieved by the handler/partner, placed in a plastic bag and securely tied before being disposed in outside trash dumpsters. If the accident occurs inside, the handler/partner must inform a Food Services employee, who will provide the handler with chemical clean up tools to further clean the area after the solid waste is removed.

Animal Health and Well–Being

  • All service animals must be in good health and have all veterinarian recommended vaccinations to maintain the animal's health and prevent contagious diseases.
  • All service animals must wear identification tags with contact information and, if applicable, vaccination information.

Handler/Partner Responsibilities

  • The handler/partner is responsible for ensuring that the service animal does not interfere with the routine activities and daily operations of the dining commons or cause difficulties for customers or staff. Sensitivity to individuals with allergies and to those who fear animals is important. • The handler/partner must feed and water the service animal outside of the dining facility.
  • The handler/partner is financially and legally responsible for the actions of the service animal such as bodily injury or property damage. University Food Services shall have the right to bill the handler/partner's account for necessary repair and/or replacement costs.
  • The student handler/partner must contact UGA's Disability Resource Center at http://drc.uga.edu/registeringanimalservices.php in order to register their service animal.

If you have any questions about this policy, please contact Chad Jordan, UGA Environmental Safety Specialist, at cjordan@esd.uga.edu or 706-542-9373. If you have any immediate concern about your experience in one of our facilities, please ask for the manager on duty.

 

Meal Plan Policies

Meal Plan Effective Dates:

UGA Food Services meal plan contracts are for the duration of the Academic Year consisting of Fall and Spring Semesters.   Summer Session meal plans are also available, but are not part of the Academic Year contract.

Beginning service for Fall and Spring Semesters coincide with Housing move in dates.   The last day of service for each semester will be no earlier than the Housing move out date, and may actually be one day later.   Spring semester service will not end until the day of or the day after Graduation.  Service during academic breaks may be limited to one of the dining commons.  

Meal Plan Contract Terms:

To enjoy all you care to eat, unlimited dining, students must agree to a meal plan contract.  The Academic Year contract is for both Fall and Spring Semesters.  Once a student agrees to the contract, he or she is obligated to remain on the contract for both semesters, or pay a cancellation fee to break the contract.   Cancellation fees vary according to the date the request is made to cancel.    Summer Session plans mirror the dates of the different sessions, and various contracts are available.  The cost to cancel these plans varies according to cancellation date.

Students may choose to join the meal plan after the Fall Semester has begun.   Students who choose to do so are obligated to remain on the plan for the remainder of the Academic Year.  If Fall Semester service has already ceased, the student is then only obligated for the unexpired portion of the contract, Spring Semester.

Patron Access:

Meal plan customers may enjoy unlimited access to the dining commons during operating hours through the use of biometric handkey readers.   Contract holders may use their UGA ID, either by swiping or punching in the number, to gain access to the dining commons, except during over night service at Snelling.   Students must use their IDs to gain entrance during this time.  

At no time, may the contract holder use his/her ID to allow another patron to gain access.   If the contract holder allows another customer to gain access into the dining commons, the contract holder will be assessed a penalty fee, no less than $50 for the first offense, $100 for a second offense, and $150 for the third offense.   Students may be referred to Student Judiciary on the third offense.  In addition to the penalty fee, contract holders will be charged for the cost of the meal for the unauthorized guest.  If the person who gains unauthorized entry is a meal plan contract holder, he or she will be charged the penalty fee as well.

Alternative Solutions for Meals:

A meal plan contract holder with inadequate time to reach the dining commons during a particular meal period, may request a transportable meal.   The contract holder will need to contact Food Services Dietitian, Katherine Ingerson, at 706-542-7313 to provide a class schedule and to arrange to pick up the meal at one of the four dining commons.   Food may not be taken out of the dining commons without making arrangements with the Dietitian.  Removing food from the dining commons is prohibited and will result in a penalty fee and possible disciplinary action.

Withdrawal from Classes:

Students who notify Food Services that they have withdrawn from all classes will receive a refund for the semester in which they withdraw.   Refunds are processed in accordance with the schedule published by Student Accounts.   The date used for withdrawal refunds will be the later of the Registrar’s official withdrawal date or the last date the patron accessed the dining commons.

If a student is dismissed from classes as a result of disciplinary action, no refund is authorized.

Graduation:

Students graduating Fall Semester may notify Food Services in mid-December.   Food Services will verify that the graduating student has no Spring classes and will void the Spring portion of the contract at no cost to the student.

Internships/Student Teaching/ Studies Abroad:

Students involved in programs that will require them to be away from campus for the majority of the Semester may void their Spring Semester contract at no fee by providing documentation from the program department head.   Programs that last only part of a semester may not result in a full waiver of the cancellation fee and will be determined on an individual basis.